Frequently Asked
Questions
We are here to help. If you have any other
questions, please reach out to our team and get your queries sorted!
Membership
What is the mood at A Space Between?
At A Space Between, we strive to create a welcoming and supportive environment for our clients. Our facility includes a group therapy room that can comfortably accommodate up to 10 individuals while adhering to safer distancing regulations. We also have 13 private rooms available, each thoughtfully designed with a consistent style and modern art décor. These private rooms provide a tranquil and confidential space for therapy sessions. Alongside our private and group therapy rooms, we offer communal spaces where clients can work, network, and relax. Our goal is to foster an atmosphere that promotes healing, personal growth, and a sense of belonging for everyone who walks through our doors.
I am not sure if this is what I need; do you have a trial before I commit?
We have a one-time trial that is valid for a month at only S$ 88, including the S$ 25 account registration fee. It is perfect for first-time users to experience how a co-practice space works! The trial is only available as a one-time offer for each user and users must not be current or previous members at A Space Between.
We strongly recommend that all potential members participate in our trial plan before committing to membership at A Space Between. This allows you to experience our rooms, services, booking platform, and interact with our community members and staff. It’s an opportunity for you to determine if we are the right fit for you, while also allowing us to assess if you align with our community values and ethos.
How do I sign up to be a member at A Space Between?
Check out our 3D Virtual Tour on our homepage and sign up for an in-person tour so we can get to know each other! If it all goes well, our Community Team will then assist you with the registration process. Apply to join today!
What are the plans you offer?
Membership
Simply pay as you go for a 1-year validity period with an annual S$ 250 membership fee.
Monthly Plans
Standard
Perfect for a practice in its first year.
$280
320 credits
Premium
Perfect for a growing practice.
$530
620 credits
Professional
Perfect for an established practice.
$1000
1200 credits
Note: All prices are nett. No GST.
Download our membership brochure to learn more.
Each membership plan at A Space Between offers round-the-clock access to our facility, including corporate and social event spaces, as well as high-speed internet connectivity. Please note that booking our therapy rooms is not included in the membership fee and will be charged separately. However, with your chosen plan, you will receive booking credits each month, which can be used to reserve the therapy rooms as needed.
Can I rent a private office on a long-term lease?
Yes! Launched in Dec 2022, you can now rent any of our Rosewood Red/Charcoal Grey therapy rooms on a long-term basis.
It includes 2 yearly memberships. No more worrying about not being able to book your favourite room or overrunning a session.
You and your industry partner will have 24/7 access to the room.
Privilege Plan (Private Room)
- Minimum 6-month lease
- Includes 2 memberships for the duration of the 6-month lease
- T&Cs apply
Note: All prices are nett. No GST.
Please email [email protected] for more information.
Can I share my membership with another person?
Membership plans and privileges are strictly private and individually assigned. We ask that members respect our rules for the benefit of the wider community and not share booking credits of individual plans.
We do, however, have a Privilege Plan. You can team up and enjoy a private room without having to compete for a slot to use a particular room at A Space Between. Email [email protected] for more details!
Can I add A Space Between as a place of practice on my website?
You may state our space as a location your practice is held, on your public website or various other platforms. Please feel free to use the template below, and adapt to your needs.
My practice takes place at A Space Between Pte. Ltd.
10 Anson Road, International Plaza, #28-14, Singapore 079903
Exit C at Tanjong Pagar MRT Station (EW15)
*Strictly on appointment basis only, no walk-ins.
Can I use A Space Between’s address as my official business registration address with ACRA? Can I use your office address for mailing purposes?
Company registration is strictly not allowed as we are not yet equipped with the resources to do so. Please contact [email protected] for recommendations on virtual offices within the building.
Use of our office address is prohibited and A Space Between reserves the right to terminate the member’s membership and take appropriate legal action against the member if this term is breached.
Where is your space? Is there parking available?
We are conveniently located in International Plaza, 10 Anson Road, #28-14, right out of Tanjong Pagar MRT Station (EW15), Exit C. Paid parking is available within the building – park on the 8th floor and take a lift for direct access to the 28th floor. You may find more information on directions here. For any late-night sessions, please note that the building lifts are closed to the public at 10.30pm – please call security at (65) 6220 6163 to unlock the lifts.
How is your space available to members 24/7/365? Can I access your space after hours and on public holidays?
While our Community Team’s operating hours are Mondays to Fridays, 9.30am to 6pm excluding public holidays, our technology driven, self-serviced space is run on a cloud-based door access system that gives you on-demand access. *Our door access is app-based and available for download on both the android and iOS platforms.
Our space is predominantly self-serviced to keep our overheads manageable so that we can pass on this savings to our members. We ask that members be mindful to leave the room as they found it and switch off all lights and air conditioning after themselves.
For any late night sessions, please note that the building lifts are closed to the public at 10.30pm – please call security at (65) 6220 6163 to unlock the lifts.
How secure is your space compared to having my own practice in a mall or medical suite building?
Our friendly Community Team is here to help on Mondays to Fridays from 9.30am till 6pm, excluding public holidays. You can find the building’s 24/7 security guard on duty on the first level within the lift lobby area. They can be reached at (65) 6220 6163 – please save this number in your contacts, for the event our Community Team is unavailable and you require immediate assistance from the building security.
Is there a waiting area for my clients if they arrive early or my previous session runs long?
Our space is equipped with a waiting area/pantry where your clients can help themselves to beverages and snacks during their wait.
For the comfort and privacy of sessions, we expect members to inform their clients to remain at the waiting area at all times until they are escorted into their rooms by their therapist/counsellor/coach. Please note that the members’ lounge and members’ open area are designated for members only.
Are there any practice requirements for members?
At A Space Between, we believe in giving our members the freedom and autonomy to run their practices according to their own preferences.
We understand that every therapist has unique needs and goals. As a member, you have complete control over various aspects of your practice, including the number of clients you see each week, your out-of-pocket rates, and the therapy modalities you offer.
Our membership structure is designed to support you and provide the flexibility to tailor your practice to align with your professional vision.
Does A Space Between take a cut of my fee for clients?
No. At A Space Between, we operate on a membership model where you pay an annual fee to access our services and benefits. We do not take a percentage or cut of your fees for clients. The income you generate from clients remains entirely yours. We believe in empowering our members to retain the full financial rewards of their private practice.
What is the cancellation policy for membership?
At A Space Between, we understand that circumstances may change, and we have a flexible cancellation policy for membership. If you wish to cancel your membership, we require a 14-day written notice prior to the start of the next billing cycle. This allows us to make necessary adjustments and ensure a smooth transition. Please email [email protected] for more details on our cancellation policy and any associated fees. We strive to provide a hassle-free experience for our members.
Find A Therapist
What types of payment do A Space Between providers accept?
Payment policies, including accepted forms of payment and insurance coverage, are determined by individual providers within the A Space Between community. They have the autonomy to set their own rates and decide which insurance providers they work with. It is recommended to discuss payment options directly with your chosen provider.
Does A Space Between schedule appointments for me?
No, A Space Between does not schedule appointments on behalf of clients. Each provider in our community handles their own appointment scheduling. If you utilise our Client Matching service, the shortlisted providers will reach out to you directly to schedule a phone consultation and your initial appointment.
Once I confirm my preferred provider, how will I communicate with them?
At A Space Between, communication methods with your preferred provider may vary. Each provider has their own policies and processes in place. However, commonly used communication channels include email and text messaging. Feel free to discuss and confirm the preferred method of communication directly with your chosen provider.
How often will I meet with my therapist? Do I have to meet them every week?
It’s up to you and your provider! Many prefer to see their therapist weekly, but you can set a cadence that feels right to you with your provider.
Can I walk in and find a therapist immediately, or is there a specific process for scheduling appointments with your members?
For the best care experience, we recommend scheduling appointments in advance. Our private practitioners have varying availability, and pre-scheduling allows us to match you with a therapist who specialises in your needs. Visit our Find A Therapist page to begin the process and find the right therapist for you.
How and where will sessions take place?
The choice is yours! We have providers offering sessions in various formats, including in-person, virtual, or a combination of both.
You can decide what works best for you based on your schedule and personal preferences. Utilise our directory filters to find therapists who align with your preferred session format.
Please note that each therapist may have their own policies and procedures regarding communication with clients between sessions, but commonly, text or email are used for such purposes.
What role does A Space Between play in the relationship with my therapist/life coach?
At A Space Between, we empower and support independent therapists/life coaches in their practices.
We don’t employ therapists or dictate how they operate. Instead, we provide a platform where practitioners can access valuable resources, such as therapy rooms, networking opportunities, community events, and connections with potential clients like yourself.
Our goal is to create a nurturing environment that helps practitioners enhance their skills and build meaningful relationships within the community.
Media Space Rental & Collaboration
What are the rental fees like?
Typically, we need the following to confirm your booking:
- $1000 deposit for damages (this will be wholly refunded if the space is returned in the condition it was received in)
- 20% non-refundable booking fee to be paid to secure availability.
- Please allow us at least 2 weeks’ notice so we can inform our members about the disruption should there be a need to make alternative arrangements.
Can I come by for a site visit?
Yes. Check out our 3D Virtual Tour on our homepage and email [email protected] if you would like to come visit our physical space.
Can A Space Between sponsor its location or let us rent at a discounted rate?
It depends. Projects that are mental health-themed and/or promote mental wellness will be considered for a discounted rate. We request for social media mentions and shoutouts. We are a start-up and rely greatly on word-of-mouth. For more information, please contact [email protected].
Update:
Due to rising cost and current inflationary pressures, we are unable to be a location sponsor at this time. Booking priority is given to our members and their clients. Only Sundays are open for public booking (subject to availability).
Please note: Booking of any room can only be done after payment has been received.
Can I host my art show at A Space Between?
Yes, you can if the art series promotes mental wellness or raises awareness on mental health. There are guidelines to be followed. For more information, please email [email protected].
Can we collaborate and/or form a corporate partnership?
Yes, we can. Please email [email protected].